Refund policy

Thank you for your interest in our products. We value your satisfaction and want to ensure that you are completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.

Our return policy allows you to return any product purchased from our website within 30 days of the delivery date for a refund. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging with all tags attached.

To initiate a return, please follow these steps:

1. Visit your account page and initiate a return or contact our customer service team at hello@thebalticclub.com and provide your order number and reason for the return.
2. Our team will provide you with a return authorization number and shipping label.
3. Pack the product in its original packaging and affix the shipping label to the package and ship it back to us.

Once we receive your returned product and verify its condition, we will process your refund or exchange within 7 business days. If you are requesting a refund, it will be issued to the original payment method. Please note that shipping fees are non-refundable and a return fee of $10 will be deducted from your refund. 

The return fee will not apply if you send or bring back your item by your own means. Please send to : Baltic Club, 436 rue St-Paul, Repentigny, Quebec, J5Z4H9, Canada

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.