Free shipping on $100+ orders (Canada + US) with the code Super100

FAQ

GENERAL QUESTIONS

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standard orders are typically processed between 3-5 business days. Please email us if you have any questions about your order.

 

CAN I COME PICK UP MY ORDER?

Yes ! We are located in the Mile End in Montreal. Just select the "Pick up at the studio" option at checkout and we'll email you when your order is ready to set up a pick up appointment. Our address is 5643 Clark, studio 209.

 

CAN I JUST PASS TO SAY "HI"?

Yes, it is possible to come visit us, although, it is better to take an appointment, as we are often on meetings or deliveries. Our dog Lola, will be very happy to meet you.

 

CAN I BUY PRODUCTS DIRECTLY AT YOUR STUDIO ?

Yes. We mostly have everything is stock at all time, but it is always better to email or call us if you wish to purchase a specific product to make sure. And it's better to take an appointment too. We'll be happy to show you around : )  

 

WHAT KIND OF PAPER DO YOU PRINT ON?

Our standard stock is a Cougar cover super smooth 100 lbs / 270 gms, although we do print sometimes on other papers. All our papers are acide-free and come from certified forests (FSC).   

 

WHAT IS YOUR RETURN AND REFUND POLICY?

Unused and unopened orders may be returned within 30 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

 

SHIPPING & FULFILLMENT

We currently ship all Canada & US orders with Canada Post from our shipping and fulfillment studio in Montreal, QC. International orders, will ship with DHL or Canada Post. Baltic Club is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.  

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We’re excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you’ll be able to select your country and view the options available to you. Please check with your local customs office about rules and regulations that may apply to you.  

 

CAN I FIND YOUR PRODUCTS IN STORES?

Yes ! We have more than 70 stockists around the world. Please take a look at our Stockists page for more information. 

 


Payment information

 
PAYMENT METHODS
At this time we are accepting Visa, Mastercard, American Express, checks and direct bank transfers. If you would like to get in touch with us about a different billing method please feel free to contact us. Payments are processed by Stripe.

 
CURRENCY
Our website displays prices in Canadian dollars. If you wish to know our prices in your own currency, we invite you to visit our Etsy account, where you can shop in your own settings. 

 
SALES TAX
We are not required to collect sales tax on any order outside Canada. For all Canadian orders, provincial and federal tax will apply.



Content and copyrights

CONTENT USAGE
Please contact us should you wish to use any of our content or make reference to Baltic Club publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to http://thebalticclub.com if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time.We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT & TRADEMARKS
Baltic Club and balticclub.ca are properties of Baltic Club, Inc. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Baltic Club, Inc.

All third party names, trademarks and copyrights are properties of their respective owners.