Quick navigation

• Candle care
• Reed diffuser care
• Paper storage
• Troubleshooting
• Safety

A small Montréal note

Our soy wax is chosen for a cleaner burn and a softer presence. Pair it with simple gestures: trim, center, and let the first burn reach the edges. Your space stays serene, your glass stays clearer, your scent stays true.

Step 1

The first burn (crucial)

On the first use, let the wax melt all the way to the edge of the jar (about 2 hours). This creates a wax memory and helps prevent tunneling later.

• Choose a calm spot, away from drafts.
• Let the melt pool reach the glass before blowing it out.

Step 2

Trim the wick to 1/4 in (6 mm)

Trim before every burn. A wick that is too long can cause black smoke, soot on the glass, and an oversized flame that overheats the container.

• Remove wick debris from the wax surface.
• Keep the wick centered for an even melt.

Step 3

Optimal burn time

Avoid burning longer than 4 hours at a time. This helps preserve fragrance quality and keeps the glass from getting too hot.

• Let the candle cool fully before relighting.
• If the flame gets tall or flickers, extinguish and trim.

Step 4

When to stop, and how to reuse the jar

When about 1 cm (1/2 in) of wax remains, stop using the candle. Clean the jar with warm soapy water and give it a second life: desk storage, a small planter, or a place for matches.

If you want to build your ritual around a gift, pair a note with I Care About You Greeting Card for a simple, lasting gesture.

Setup

How to install your diffuser

1. Place the bottle on a stable surface. Use a coaster to protect furniture.
2. Insert the reeds and let them soak for 60 minutes.
3. Flip the reeds to activate the first diffusion.

Intensity

Control the scent throw

• Stronger scent: flip reeds weekly.
• Subtle scent: use fewer reeds (4 to 5 instead of 8).
• Maintenance: replace reeds every 2 to 3 months when saturated with dust.

Storage

Best conditions

• Store flat, in a dry place, away from direct sunlight.
• Avoid basements and windowsills where humidity shifts.
• Keep envelopes with their cards to prevent corner wear.

Durability

Handling tips

• Wash and dry hands before writing to avoid oil marks.
• Use a smooth writing surface to prevent embossing.
• If gifting, keep cards in their sleeve until the last moment.

Why is my candle tunneling?

Most often, the first burn was too short. Next time, let the wax melt to the edges. Also avoid drafts (open windows, fans) that pull the flame off center.

Tip: if tunneling has started, you can carefully use a foil tent to help the top layer melt evenly, then return to normal burn habits.

Why is there black soot on the glass?

The wick is likely too long, or the candle burned longer than 4 hours. Trim to 6 mm before lighting and keep sessions shorter for a cleaner burn.

Why can’t I smell my diffuser anymore?

It can be scent fatigue. Move the diffuser to another room for a few days. If the reeds are dusty or saturated, flip them or replace them with fresh reeds.

When should I replace reeds?

Every 2 to 3 months, or sooner if the reeds look dusty and the diffusion feels weaker. Fresh reeds often bring the scent back to life.

Candle safety

• Never leave a burning candle unattended.
• Keep away from flammable objects, children, and pets.
• Do not move a candle while wax is liquid.

Diffuser safety

• Keep out of reach of children. Fragrance oil is not edible.
• Avoid contact with skin and eyes.
• Keep away from open flames and heat sources.